An experienced and visionary Board-level Executive with a proven track record of success within B2B, B2C, business services, software, real estate, aerospace, telecoms, technology, consultancy, charitable, educational and commercial markets.
Board-level management, strong IT/IS operational leadership, trouble-shooting and change management experience.
Results orientated and customer-focused. Experience with:
Change management; Business-aligned IT strategy and delivery; Technology/Services/Supplier evaluation/selection; Procurement and Contract negotiation; Upstream/Downstream SLA management; BPR; Market/Revenue opportunity analysis; Resource re-alignment; Performance management; Remote Team management; Executive Board membership; Stakeholder Management; Horizonal/Visionary planning; Technology discovery; Public Benefit.
|
ICT DIRECTOR: The Girls Day School Trust (GDST), London, UK |
6/2008 to Current |
ICT Director for a large Educational Charity - ICT Strategy and Managed Services delivery for 29 Schools and a Trust Office
• Appointed as Interim Director and Executive Board member to rapidly change and re-align ICT to the Trust’s Educational remit (6 month assignment).
• Requested to remain in role indefinitely having developed and implemented a new ICT strategy, reduced spend by 30% and improved service delivery to new KPI and SLA targets.
• Renegotiated a 5-year £10m Managed Services contract with Cable and Wireless.
• Dramatically improved ability for circa 5,000 teaching staff across 29 schools, with differing cultures, demographics and ICT capability, to deliver curriculum to circa 20,000 pupils.
• Established a class-leading “e-Confidence” program for all Schools in conjunction with BECTA.
• Implemented effective Stakeholder, Process, Fiscal, SLA and People management with direct team of 20, remote matrix team of 60. Budget responsibility to £ 10.5m.
• Re-aligned and modernised Estate-wideTrust business systems incorporating effective Business Continuity and DR controls.
• Specific assistance (30% of role) to CEO in general cross-Trust change management and process refinement.
|
MIS DIRECTOR: Vail Williams LLP, Reading, UK |
9/2006 to 5/2008 |
• Led an enterprise-wide business process review to re-align infrastructure with business requirements.
• Appointed as MIS Board Director to deliver mission-critical services to 150+ core users across 10 sites.
• Focused on management control of business systems, infrastructure, strategies and support services.
• Definition and deployment of an IS strategy, aligning IS and infrastructure roll-out with business needs.
• Developed business cases and business benefit analysis for the adoption of emerging IT technologies.
• Established relationships with key suppliers, leveraging vendor capabilities & delivering value for money.
• Successfully conducted a detailed functional, systems and technology review across firm’s locations.
• Proposed a major step-change in IT/IS infrastructure to meet both medium and long-term business goals.
|
PROGRAMME DIRECTOR: World Bank & DDP, London, UK |
3/2005 to 7/2006 |
• Responsible for managing an information and communication technology project based in Ghana.
• Appointed as Programme Director for the Digital Development Partnership with Citrix Systems Inc.
• Focused on delivering sustainable ICT access to 10+ cities in Ghana, enabling efficient e-trading.
• Concurrently led 5+ project teams across 3 continents, including staff coaching and recruitment.
• Conducted detailed project requirements analysis, technology research and programme delivery.
• Full management responsibility of a budget of $5m+, working with stakeholders including the World Bank.
|
PROGRAMME DIRECTOR: KLM Equipment Services, Holland |
6/2004 to 2/2005 |
• Responsible for problem-solving & troubleshooting, re-evaluating tracking and data collection strategies.
• Appointed to key role to manage the rapid build of 3000+ units for deployment into ground-based vehicles.
• Focused on systems design, telematics, technical research and development of tracking technology.
• Led roll-out of solution to enable the telematic tracking of all ground support vehicles at Schipol Airport.
|
TECHNOLOGY ARCHITECT: BT Wholesale, UK |
12/2002 to 5/2004 |
• Responsible for leading the design, test and deployment of an innovative children’s content network for BT.
• Appointed to strategic-level role on an interim basis, reporting to the Director of Network Development.
• Management of development and deployment budgets of in excess of £7.5m+, controlling KPI metrics.
• Facilitated a full trial to a test user base of 2000+ UK homes, including user acceptance testing.
|
SENIOR DIRECTOR, VIRTUAL WORKPLACE PRODUCTS: |
11/2001 to 9/2002 |
|
Citrix Systems Inc., UK and USA |
• Lead strategic development plan for road map of Citrix’s suite of VW products.
• Co-ordinated interaction between Product Development and Engineering teams in USA and UK.
• Researched competitive developments, product development risk profiles and end-of-life options.
• Aligned strategic roadmap into corporate product roadmap, marketing and fiscal planning.
|
SENIOR DIRECTOR, EMEA SERVICES OPERATIONS |
4/2000 to 10/2001 |
|
AND PARTNERSHIPS: Citrix Systems Inc., UK |
• Built a Services Portfolio delivery organisation for Citrix in EMEA – final team of 75 individuals pan-EMEA.
• Brought together Consulting, Support, Education/Training and Licence Renewal Services into a single Business unit to serve Citrix’ Enterprise customers in the EMEA region.
• Recognised $14m revenue in 1st year of operations.
|
• Technical Director – Rapidhost Ltd - UK |
7/1998 to 4/2000 |
|
• Technology & Operations Director – Systems ReMarketing plc - UK |
2/1995 to 6/1998 |
|
• Technical Consultant – Ernst & Young / Apple Computer UK Ltd (Interim) - UK |
2/1993 to 12/1994 |
|
• Technology Consultant – to the London Science Museum (Interim) - UK |
6/1992 to 1/1993 |
|
• Director of Enterprise Consulting – Apple Computer UK Ltd - UK |
5/1990 to 5/1992 |
|
• Senior Project Manager – Apple Computer UK Ltd - UK |
12/1985 to 5/1990 |
|
• Technical & Operations Director - Base-2 (Pty) Ltd (Apple Distributor) – South Africa |
2/1985 to 11/1985 |
|
• Technical Director – Database Computers (Pty) Ltd – South Africa |
1/1980 to 1/1985 |
|
• Senior Project Manager – ICL – South Africa |
5/1977 to 12/1979 |
|
• Operations Manager – Goldfields of South Africa (PTY) – South Africa |
9/1975 to 4/1977 |
|
• Systems Analyst – Hawker Siddeley Aviation – UK |
3/1975 to 9/1975 |
Key Skills, Business Experience
and Capabilities
